TomTom Rider 410 - Tech Support?

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One word. SHITE.

Another company that doesn't really give much of a shit about customer support when things go wrong.

The support site from when you login in no longer allows you to log a call and wait for someone to answer. Instead you get a bot.  The bot is programmed to not actually "listen" to the problem but to just chuck out useless questions and never get to the bottom of the problem.

The problem I have is that when you click on the TomTom MyDrive Connect icon on the Windows desktop it opens a webpage.  As expected.

Except:


Can you tell the bot this? No.  

It asks what the problem is with - then lists a load of things.  Eventually you get to the problem. Then it closes the window. Had it logged a call?  Who the **** knows.

Then they direct you to another website.....


A pattern here?


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