On the Road Again!

Another month has passed.  Another month with no refund from TravelUp. What we have had is slightly different bullshit email. Instead of telling us how hard they are working, as they usually do. They have now a bright idea where we can write to our MP to get the Government involved. Looks like we are no nearer getting our money back. It's only £332!.  Never deal with this thieving bunch of shits.

Still nothing from Travel-Up. On the MSE consumer website they are lists as being the 66th "best" performer when it comes to refunding to clients that had to cancel because of Covid-19.  Out of 70 that's pretty damning. https://www.moneysavingexpert.com/news/2020/07/latest-travel-survey/

At last. Another refund has arrived in my MasterCard account.  This time it's Cartrawler with the refund on the car-hire. All that remains is for Travel-Up to refund the air-tickets and we'll be done and dusted. Who knows when that will happen.  Every few weeks we get the same bullshit email from them telling us how hard they are working.  Not bloody hard enough. The lesson I have learned from this is that when I look for flights, Travel-Up will not get a look in.  Despite being a regular customer with them, you still get treated like shit.

Another month has slipped by almost unnoticed. Another month of the lockdown that means that we only get to go out once a day for up to an hour of exercise or taking the dog for his walk. Another month of working from home. Another month queuing outside supermarkets or arranging (when you can) for them to deliver to the door. Another month of no refunds from Travel-Up and CarTrawler?  I expect the last point will also become a statement of fact rather than a question. Despite CarTrawler emailing weeks ago to say that both refunds had been made, this week they emailed to say "by 31st May"...... Travel-Up email every week or so to say that they are overworked and will do it as soon as possible.  Their phones are constantly engaged. It does mean that once all this is over and the world of travel is back to normal there are two companies I might ignore when I am looking to book airfares and car-hire?   Anyone guess which two?