From the line I sent an email to Eurotunnel customer services to complain about the lack of information and the long wait to get home. I didn't expect a reply for a few days.
On September 28th they emailed.
"I am sorry to learn of the difficulties you experienced whilst travelling with our service on the 15th September . From the information you have provided, I regret that I have not been able to locate a ticket booked in your name. In order for us to respond in more detail could you please provide us with the booking reference number of the journey concerned."
"I am sorry to learn of the difficulties you experienced whilst travelling with our service on the 15th September . From the information you have provided, I regret that I have not been able to locate a ticket booked in your name. In order for us to respond in more detail could you please provide us with the booking reference number of the journey concerned."
They couldn't find my name on their booking system for that day? If I was called Smith, then maybe I could accept that..... but I have a rather rare surname - Devall.
Once home from Assen I made a screenshot of my booking reference and sent it to them.
Result.
They replied this morning to offer me a £33 credit note. That's what I paid for this trip, so not quite a staggering refund, but better than nothing. It does mean that I have to run the gauntlet again of them being late and or cancelled!
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