I started using this ticket at the start of the year. For years we have been expecting Southeastern Trains (SET) to replace the paper tickets with a smart card. After all in London they have been using the Oyster card instead of paper and cash for a number of years.
In the photo you can just about detect the discoloration, bottom centre, where there is a little crack. The card now doesn't work at all. Unlike the Oyster it doesn't have an obvious microchip in it.
I reported this on the 7th April and expected a new card in about a week to ten days, this extended in an email from them to two weeks. I called them today as the replacement hasn't arrived and they had a look. Twelve days ago the card was being tested. Six days ago it was being tested. Today? Who knows?
|The Key from Southeastern Trains|
Until it went wrong it has generally worked okay. I buy a new monthly travelcard that covers train from Kent and tubes/buses in London as well. It ain't cheap folks. Luckily a kidney regrows each month in time for the next time I have to pay out.
Whilst the train section of my journey is okay, I show the emailed receipt for the kidney, and the conductor laughs it off , and the gate staff grumble and let me through. But. The Tube/Bus staff look at me as though I have printed my own non-working ticket and won't let me travel. So instead I have to use my contactless credit card to buy each journey. I can claim this back from SET once the new card is up an running, whenever that will be.
So far pretty poor service.
A flurry of phone calls after I had logged a complaint that I was still waiting and in the weeks since I had reported it the ticket had expired and I was now using a paper ticket again.
The upshot is that as it has expired, they will cancel the account and I can then order a new one, which has been done and I have ordered a new one. Whether I use it of course is another question.
As for recovering my out of pocket tube fares, they say there is a form and I need to send my bank statements in with the amounts and they will pay it back. Now that remains to be seen!